LumenVox Support Services

High Quality Technical Support

Technical support is a crucial component of successful speech recognition software integration and application design. Proper support gives you a deeper understanding of the products, reducing your development time and ultimately saving you money.

When you purchase LumenVox Technical support, should you have a problem with the LumenVox software or in building your speech recognition application, you will receive timely answers to your questions from experts.

Available to Assist

The LumenVox technical support team is made up of knowledgeable professionals with extensive LumenVox development and support experience. The support team is well versed in computer telephony technology and are available to assist you with:

• Questions related to the normal functioning, installation, and configuration of LumenVox software and license deployment.
• Issues related to bugs or defects in the normal functioning of LumenVox software (includes supported versions only, which is generally two years from the date of GA).
• Help with general LumenVox product questions and reasonable guidance and general recommendations on high level development, voice user interface (VUI) design, and grammar troubleshooting.
• Best practices and recommendations

LumenVox technical support is available Monday thru Friday, between 8 a.m. and 5 p.m. Pacific Time.

Our offices (including technical support) are closed in observation of the follow US Holidays:

• New Year’s Day - January 1st
• Memorial Day - last Monday of May
• Independence Day - July 4th
• Labor Day - first Monday of September
• Thanksgiving Day - 4th Thursday of November
• Christmas Day - December 25th

Getting Started

You can't afford to spend time struggling with speech recognition development, so contact us today to get started with LumenVox technical support. Accelerate your development by calling us at +1 858-707-7700 and asking for "Technical Support," or Contact Us.

LumenVox Support Details

LumenVox software is sold without maintenance or technical support. Both Maintenance and Support Agreements are strongly encouraged. Technical Support services are available for purchase separately and are provided as a pre-paid service by the hour.

For full details, see the LumenVox Technical Support Guide.

LumenVox Help Documentation

You may find answers to most of your common questions and our Product Documentation in our extensive Knowledge Base, which is available at no charge.

You may also want to read our Frequently Asked Questions pages, located in our resources area.